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Q What payment methods do you support?
A We support common international trade payment methods, including T/T (telegraphic transfer, 30%-50% advance payment, balance paid before shipment), L/C (letter of credit, safe and secure, suitable for large orders), Western Union (suitable for small sample orders), PayPal. The specific payment ratio and method can be negotiated according to the order amount and cooperation cycle.
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Q What is the warranty period of the transformer? What does the warranty cover?
A The standard warranty period is: 12 months from the date of on-site acceptance (SAT), and no more than 18 months from the date of shipment, whichever comes first. The warranty scope includes the product's own quality problems (such as no oil leakage, no overheating during normal operation, winding failure, etc.). During the warranty period, we can provide free spare parts, free on-site maintenance and technical services. Damage caused by man-made damage or force majeure is not within the warranty scope.
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Q What should I do if the transformer fails during use?
A If a fault occurs, please contact our after-sales team in time and provide the fault phenomenon, on-site photos or videos. Our engineers will give professional fault diagnosis and guidance within 24 hours; if it cannot be solved remotely, we will arrange technical personnel to provide on-site maintenance (the specific time is adjusted according to the region). All maintenance costs are free during the warranty period, and preferential maintenance services and spare parts supply are provided outside the warranty period.
